Your questions. Our answers

We've been quite busy sorting orders and planning new products. Some customers have sent us some relevant questions that we thought would make sense to have properly answered in a place that can be seen by all

Jane - from Kent - was a bit disappointed with the amount of plastic packaging she'd received in her order. She wasn't expecting this from a company - us - who promotes organic, natural products.

We were happy to explain that all (100%) of our packaging is recycled. This includes our boxes (yes, you may have noticed that your order came in a "fish fingers" box) and our protective plastic packaging. This actually costs more than buying new material but on the positive side the recycled packaging is sourced locally so it’s a win-win. Unfortunately, many of our glass products have arrived broken in the past when we’ve tried to use non-plastic protective materials. Perhaps one day posting fragile items won’t be as risky as it is today!

A question we often hear is why some candles are filled lower than others. We know that having some candles with less wax can be a bit disappointing. The good news is that they always are filled to the advertised level on our website. Sometimes, and because our production process is very manual, we will top them up and add more than we would usually do. So some candles actually have extra wax rather than less wax which gives the impression of the opposite depending on how you look at it

Another common question is why some candles melt less wax than others. A good rule of thumb is to burn your candle 1hr for every inch wide that the candle is. So if you have a 3inch wide soy candle, you may need to burn it for at least 3 hours for a good melt pool. This is where the scent is in scented soy candles. A candle's wick will struggle to spread its wax pool when lit in a cold room, in moving air, or straight after you've received it by post (they usually arrive cold, don't they). Additionally, you should expect every soy candle to leave some wax residue as heating its container too much can pose a fire hazard

Your feedback is extremely valuable to us. If you have any questions or concerns, please send us a message via the Contact Form

Thank you

The Marisole Team